The same status call, all day
“Did the part arrive?” “Is my bike ready?” “What did the technician find?” Every answer pulls someone away from real work.
Incoming call 2:41Incoming call 3:08Incoming call 3:26
Spreadsheet in. Customer updates out.Repair shop software that keeps customers updated.
Repair shop software that keeps customers updated.
Keep your sheet. Lose the status calls.
Connect Google Sheets or Excel—or manage repairs in BenchPing. When a status changes, customers automatically get the right SMS or email, and you can see whether it was delivered.
Map your columns once Work in the sheet or BenchPing SMS + email run automatically
Monday, August 3+ New repair
Good afternoon, Alex.
Here's what's moving through the workshop today.
Active repairs6Waiting on parts1Ready for pickup1
RepairCustomerStatus
Gibson J-45Sam RiveraReady for pickup
Brompton C LineLeo MartinQuality check
Fender StratocasterEvan BrooksIn progress
Trek Powerfly 7Maya ThompsonWaiting for parts
Update deliveredEmail + SMS
Ready for pickup · 2:14 PM
ONE CALM WORKFLOW FOR
Bicycle shopsElectronics repairInstrument workshopsIndependent service desks
The real interruptionThe repair is moving.
The repair is moving.
The customer just can't see it.
Most status calls are not complaints. They are information gaps. BenchPing closes the gap before the phone rings.
Your spreadsheet knows. Your customer doesn't.
The job status already exists somewhere. BenchPing turns that internal row into a clean customer-facing update.
BP-1042Trek PowerflyWaiting for parts
Approvals disappear into phone tag
Send the estimate with the repair timeline. Customers can approve or decline from the same private page.
Estimate ready $389.00
The whole setupConnect once.
Connect once.
Then work like you already do.
No migration project. No new process forced on your team.
Paste your spreadsheet link
Connect Google Sheets, Excel, OneDrive, SharePoint, or CSV. BenchPing reads the headers and helps you map your columns once.
docs.google.com/spreadsheets/…
Choose where you want to work
Keep the spreadsheet as the live source, or import once and manage the queue in BenchPing. Both paths are intentional and safe.
Keep my sheetorBenchPing Use BenchPing
BenchPing takes it from there
Status updates go out by SMS, email, or both. Customers get a private tracking page, and every delivery stays visible to your team.
Email Delivered SMS Delivered
Register and start freeNo card required. Set up your workshop in minutes.
Customer communication on autopilotA status changes.
A status changes.
Everything after that just happens.
BenchPing turns the update your team already makes into a complete customer communication workflow. Nobody has to remember the next message or wonder whether it arrived.
- 01 · Your normal workStatus changes in the sheet or BenchPing
- 02 · BenchPing reactsThe customer summary is prepared automatically
- 03 · Channels fireEmail and SMS deliver the update and tracking link
- 04 · Nothing disappearsDelivered, failed, and retry status stays visible
BenchPingLive communication
STATUS CHANGEDReady for pickup
BP-1047 · Gibson J-45 · Sam Rivera
Emailsam@example.com Delivered
SMS+1 (403) 555-0147 Delivered
Pickup follow-up is coveredNext reminder in 3 days if the repair is still here
Monitoring delivery2 of 2 delivered
Focused by designEverything the customer needs.
Everything the customer needs.
Nothing your shop doesn't.
BenchPing is repair tracking software for communication and flow — not a giant POS system your team has to learn for weeks.
A live repair queue at a glance
See what is active, waiting on parts, ready for pickup, or going quiet before it turns into a customer call.
Canon AE-1DiagnosingTrek Powerfly 7Waiting for partsGibson J-45Ready for pickup
A status page customers understand
Branded, private, and useful on any phone. No password. No download.
BenchPingPrivate link
Good news, Sam.
Your guitar is ready.
Repair BP-1047Current statusReady for pickup
Latest update
Your instrument passed final inspection and is ready when you are.
Today, 2:14 PMYour spreadsheet. Your choice.
Keep it as the live source and let BenchPing watch for changes, or import once and manage repairs here. You choose—BenchPing prevents the two workflows from conflicting.
Repairs.xlsx 2 created · 14 updated
Delivery control, not blind sending
See every email and SMS attempt, catch failures, retry a message, and let pickup reminders follow up automatically.
SMS deliveryReady for pickupDelivered · 2:14 PM
Built-in repair shop reportingKnow what the shop finished.
Know what the shop finished.
And what needs attention next.
BenchPing turns the repair activity you already record into a useful owner dashboard. See completed repair value, customers served, average ticket, turnaround time, on-time work, estimate approvals, and delivery health without maintaining another reporting spreadsheet.
- Understand completed repair valueBased on the estimates attached to repairs marked Completed.
- Watch turnaround and overdue workSee elapsed time from intake to completion and promises at risk.
- Measure customer throughputCompare completed jobs and unique customers across 30, 90, or 365 days.
BenchPing Last 30 days
Completed valueCA$8,420+18% vs priorRepairs completed4211 active nowAverage ticketCA$2003.8d turnaround
Value & throughputCompleted work over time
Aug 1Aug 30
On-time completion91%Message delivery98%Estimate approval84%
Automation without a software migration
Do less. Communicate more.
You do not need to replace every habit in the shop. Connect the repair data you already maintain and let BenchPing run the customer-facing work.
- Start with the repair queue
- Import from Excel or Google Sheets
- Automate SMS and email updates
Replace everything first.
- Long setup
- Complex training
- Features you do not need
- Customers still call
Connect once. Keep working.
- Sheet or BenchPing—you choose
- Automatic SMS and email
- Private customer tracking
- Delivery failures surfaced
Built for the workbenchIf customers leave something
If customers leave something
with you, BenchPing fits.
Bike & e-bike repair
Tune-ups, diagnostics, ordered parts, and pickup-ready updates.
Computer & electronics
Keep devices, faults, estimates, and repair ticket status together.
Instrument workshops
Give careful restoration work a clear, reassuring customer timeline.
Specialty repair
Cameras, watches, sewing machines, tools, and everything in between.
Small-shop pricing
Start free. Pay only when your queue grows.
No setup fee, no annual contract, and no card on the Free plan. SMS is prepaid separately, so a quiet month stays inexpensive.
Free
CA$0forever
See the whole customer experience before committing.
- 5 active repairs
- Customer tracking pages
- Email status updates
- Manual spreadsheet imports
- SMS credits available separately
SoloBest for solo repairers
CA$5/ month
For an independent repairer with a steady queue.
- 150 active repairs
- Automatic spreadsheet sync
- Estimate approvals
- Delivery history and retries
- Pickup reminders
Shop
CA$12/ month
For a busy workshop that needs more room to grow.
- 1,000 active repairs
- Everything in Solo
- Custom workshop branding
- Higher-volume delivery control
- Priority support
Secure billing by Stripe. Upgrade, change your card, or cancel from Workshop. Your plan activates only after Stripe confirms payment.
Straight answers
Questions from the counter.
What small repair shops need to know before changing a workflow.
What is repair shop software?
Repair shop software keeps each job, customer, item, status, estimate, and update in one trackable record. BenchPing focuses on the part small shops feel every day: a calm repair queue and a live status page customers can check without calling.
Can customers check their repair status online?
Yes. Every repair gets a private tracking link. Customers can see the current status, target date, estimate, and customer-visible updates without creating an account or downloading an app.
Can I keep using Google Sheets or Excel?
Yes. Connect a public Google Sheet, Excel, OneDrive, SharePoint, or CSV link and map your columns once. Choose to keep the sheet as your source of truth, or import the repairs once and manage them in BenchPing. You do not have to rebuild the workflow that already works.
Does BenchPing automatically send repair status updates?
Yes. When a repair status changes, BenchPing can send the customer a clear email, SMS message, or both. The message includes the latest summary and a private tracking link, while BenchPing records whether each delivery was sent, delivered, or failed.
What happens if an email or text message fails?
The failed delivery appears in the communication log instead of disappearing silently. Your team can see the reason and retry it, while pickup reminders help prevent finished repairs from being forgotten.
Is BenchPing a full repair shop POS system?
No. BenchPing is intentionally lighter. It is for independent shops that need repair ticket tracking, estimate approvals, and customer updates without adopting a large POS, inventory, and accounting suite.
What kinds of repair shops can use BenchPing?
The workflow fits bicycle and e-bike shops, electronics and computer repair, musical instrument workshops, camera repair, sewing machine service, jewelry and watch repair, and other small businesses that take physical items in for repair.
How quickly can a small shop get started?
Create your account, add a repair manually or connect your spreadsheet, and share the first customer tracking link. There is no lengthy data migration or complex setup required for the core workflow.
Is there a free repair shop software plan?
Yes. BenchPing Free includes up to 5 active repairs, customer tracking pages, email updates, and manual spreadsheet imports. It has no time limit and does not require a credit card.
Are SMS messages included in the monthly price?
SMS is sold as prepaid credits because carrier costs vary. Email updates are included with every plan, and you only buy text message credits when your shop needs them.
Does BenchPing include repair shop reports and analytics?
Yes. The owner dashboard shows completed repair value, average ticket, customers served, turnaround time, on-time completion, estimate approvals, message delivery, current workload, and status distribution for the last 30 days, 90 days, or year.
One spreadsheet link awayKeep your workflow.
Keep your workflow.
Automate the follow-up.
Connect the table your shop already uses, choose where you want to keep working, and let BenchPing handle customer status emails, SMS messages, tracking links, delivery monitoring, and reminders.
Register your workshop Free plan · no card required